FAQs Archive - COMEDI

Q: When can I expect my medication delivery and can I track the status of the shipment?

The estimated delivery time will be within 4 hours. And we'll always confirm with a security code unique to you to make sure we're delivering to the right person. If necessary, please check the status by clicking the ‘consultation record’ in our app

Q: What payment do you accept?

We currently accept credit cards (Visa, MasterCard) for online payment and will enhance our options overtime.

Q: How much does the service cost?

We will ask you to pay the consultation fee when making an appointment, and the amount will vary based on the doctor of your choice. There will be additional payment if there is/are medication(s). The consultation fee will be fully deducted from the final amount payable upon completion of a consultation, and it will be crystal clear to you.

Q: Can I use your service for all kinds of medical conditions?

COMEDI Health’s video consultation service is not suitable for patients who show symptoms that need immediate medical assistance or services. For any urgent medical assistance and care, we advise you to visit the nearest hospital for treatment.

Q: Can I record videos, take pictures or screenshots during video consultation?

We value and protect your privacy. All parties, including you,, doctors, and anyone accompanying you, are all prohibited from taking videos, pictures, or screenshots during the video consultation process.

Q: Can I get medicine, doctor’s certificate, or referral letter after using yourvideo consultation service?

Of course. Medical practitioners may prescribe medication or/and issue doctor’s certificates and/or referral letters based on his/her judgment. All of these will be delivered to your designated address along with the receipt.

Q: What medical professionals does COMEDI Health collaborate with?

We partner with Hong Kong's registered healthcare professionals, including medical general practitioners and specialists, Traditional Chinese Medicine practitioners and clinical psychologists. We will also continue to expand our network to facilitate the provision of video consultation services by private hospitals and clinic groups for patients.

Q: Do I need to provide my identification document before making an appointment for a video consultation?

Things are safe with us. Since the doctors have to verify the users’ identity, you have to provide your identification information during app registration and present your identification document during the video consultation.

Q: Are there any registration restrictions for video consultation?

Clear communication is key when you are only able to meet virtually. If you are between the age of 5 to 17, you must be accompanied by an adult for video consultation. Anyone with a valid identification document and physically in Hong Kong at the time of the consultation is eligible for the service.

Q: 我可以刪除我的 COMEDI Health 帳戶嗎？

可以。如果您想取消已登記的帳戶，可以與客戶服務人員聯絡，在填妥相關表格後，帳戶將會被終止。